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1.1
Angel Tours Limited
The role of Angel Tours
Limited, hereafter referred to as
Nature Primes Tours Limited, is to
manufacture tours and itineraries to
fit the requirements of out
customers. Often we may use
reputable independent suppliers for
the provision of selected services.
Sometimes we will own some of the
facilities included in the package.
Whatever the case, we accept
responsibility for the proper
performance of your contract with us
subject to the following booking
conditions which are the basis of
that contract.
1.2
Prices
Published prices are based on costs
prevailing at the time of
publication of this manual. They are
subject to change at any time before
your booking is made. We reserve the
right to increase or decrease
published prices at any time before
your booking is made. You will be
given the correct current price at
the time of booking. We do not
intend to surcharge any of the 2007
prices in this Tariff.
Rates include all the expenses
concerning the vehicle and the
driver and the Meal plan as
indicated in the published itinerary
for each tour. Air costs, unless
specified are not included in the
basic cost. Rates also include
Government Taxes, Hotel Service
charges, Entry Fees and Sightseeing
as specified in the Itinerary. Not
included are any departure taxes,
visas, passport services, gratuities
(other than service charges),
beverages, laundry, and any such
personal expenses. Rates include
normal communication costs but
additional expenses for long
distance calls, faxes and telexes
may charged extra.
1.3 Reservations and Payment
A binding contract between you and
Nature Primes Tours comes into
existence once we have accepted your
booking by issuing an invoice. We
require 40% of the invoice to be
paid on receiving our invoice and
the remainder is paid 35 days before
commencement of our services. If
payment is not received within the
above time scales, we reserve the
right to treat your booking as
having been cancelled by you, and
apply cancellation charges as set
out in paragraph 1.4.1 below.
1.4 Cancellation:
1.4.1 By you
Should you need to cancel, you must
notify us immediately in writing.
Should notification of cancellation
be received 21 days or less before
commencement date of tour, a
cancellation fee of 40% of the total
cost of the holiday arrangements
will be payable. In case the
notification is received 7 days or
less prior to commencement, the
cancellation fees will be 100% of
the total cost.
1.4.2 By us
Although it rarely happens and we
shall do our utmost to avoid doing
so, we must reserve the right to
cancel arrangements. If this should
happen, other than due to your
default in payment, we will offer
the choice of an alternative
arrangement (and paying or receiving
a refund in respect of any price
difference) or receiving a full
refund of all monies paid. If we are
forced to curtail a tour after
departure due to circumstances
amounting to force majeure, we
regret we cannot make any refunds or
pay any compensation or be
responsible for any costs or
expenses incurred by you as a
result.
1.5 Changes
We reserve the right to make changes
to brochure details and holiday
arrangements both before and after
your bookings are made. Most changes
will be minor. If we have to make
significant changes, you will be
notified at the earliest
opportunity. In such cases, you will
have the option of accepting the
changes, or booking alternative
arrangements (and paying or
receiving a refund in respect of any
price difference), or canceling your
holiday and receiving an immediate
and full refund of all monies paid.
1.6
Force Majeure
‘Force Majeure’ means those
circumstances where the performance
of our contract with you is
prevented or affected by reason of
war, threat of war, riot, civil
strife, industrial dispute,
terrorist activity, natural or
nuclear disaster, fire, adverse
weather conditions, governmental
action and all similar events beyond
our control. In these
circumstances, we will not be liable
to pay any compensation or otherwise
be responsible for any expenses or
losses you might incur where we are
forced to cancel, delay, curtail or
change your arrangements in any way
or where the performance or prompt
performance of our contractual
obligations is prevented or
affected.
1.7 Liability:
1.7.1 Quality
We accept responsibility should the
services which we are contractually
obliged to provide prove deficient
or not of a reasonable standard,
including where this is due to acts
defaults of our employees, agents,
subcontractors except when these
result in death, personal injury,
illness, which is dealt with below.
1.7.2 Death, injury or illness
We accept responsibility should you
or any member of your party suffer
death, injury or illness as a result
of any failure to perform or
improper performance of any part of
our contract with you by any of our
employees, agents, suppliers or
subcontractors providing at the time
they were acting within the course
of their employment except where the
failure to perform or improper
performance was due to:
Their own acts and/or omissions or
Those of a third party not connected
with the provision of the travel
arrangements and which were
unforeseeable or unavoidable or
An event which either ourselves or
the supplier of the services in
question could not have foreseen or
forestalled even with all due care.
It is however a condition of
accepting liability that you notify
us in writing within 28 days of the
clients return from the tour and,
where payment is made, that you will
assign to Pacific Safaris or our
insurer any rights to you may have
to pursue any third party to the
claim and provide us with your full
cooperation.
1.7.3 Carriers
Please note that in respect of air,
sea, rail carriers and hotelkeepers,
our liability is limited as if we
were the carriers/hotelkeepers
within the appropriate international
conventions. Please note further,
that all transport is provided
subject to the relevant carrier
conditions of carriage, some of
which may limit or exclude their
liability to you, often in
accordance with international
conventions.
Please note that our responsibility
and obligations apply only in
respect of those services that we
agree to arrange or provide. We
cannot be liable for any services,
which you arrange on your own. We
cannot, for instance, accept
liability if for whatever reason, a
client is not at the correct
departure point at the correct time
and as a result misses the
departure.
1.8 Delays
No arrangements are made by us
concerning the provision of
International flights. Therefore,
all outwards and homebound flights
should be read in relation to the
services which we have been
contracted to provide, and not any
flight or any other arrangements
which may have been added on.
1.9 Complaints
Should a problem occur, please
advise Nature Primes Tours limited
immediately and the supplier of the
service in question, most problems
can be resolved straight away. In
the unlikely event that the client
remains unsatisfied, please write to
us setting out the compliant in
detail within 28 days of the end of
the tour.
We regret we cannot accept
responsibility for any complaints,
which are not notified entirely in
accordance with this clause.
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